Important Customer Information


What has happened?

On 30 November 2008, the High Court made an Administration Order in relation to London Scottish Bank plc (‘LSB’) and Margaret Mills, Tom Jack, Simon Allport and Tom Burton were appointed as Joint Administrators. The application for an Administration Order was made by the Directors under the provisions of paragraph 12 of Schedule B1 to the Insolvency Act 1986. On 30 June 2013 Tom Burton was removed as Joint Administrator, due to his retirement from Ernst & Young LLP.

Also, on 3 December 2008, Tom Burton and Simon Allport were appointed as Joint Administrators to London Scottish Finance Limited (‘LSF’). The appointment was made by LSF’s directors pursuant to Paragraph 22(2) of Schedule B1 to the Insolvency Act 1986. On 17 June 2013 the court agreed to remove Tom Burton as Joint Administrator of LSF, due to his retirement from Ernst & Young LLP, and Tom Jack replaced him.


Ceased to trade

LSB and LSF (together ‘the Companies’) have now ceased to trade. The Companies are no longer authorised by the Prudential Regulation Authority (‘PRA’) and are no longer regulated by the PRA and the Financial Conduct Authority (‘FCA’), which took effect from 24 April 2015.

For further information on a specific area please click on the headings below:

- Deposits

Eligible depositors have received their money in full. If you believe you had a deposit with London Scottish Bank plc and you have not received a refund then you need to apply to the Financial Services Compensation Scheme (‘FSCS’) to receive your deposit. Further detail can be found on the FSCS website www.fscs.org.uk/consumer/ or by phoning 0800 678 1100 or 0207 741 4100.

- All secured and unsecured borrowers

If you are a customer with a residential, buy-to-let or commercial mortgage:

If you have been advised that your mortgage or secured loan has been transferred you should continue to make payments against your mortgage and direct any queries to Target on the following numbers (calls may be monitored and recorded for quality and training purposes):

0845 300 1732 If you have an account management query

0800 015 3572 If your account is in arrears

If you have not been notified of an account transfer then any balance outstanding on your loan has been unconditionally and irrevocably written off and accordingly no further payments need to be made by you in relation to your account. If you make payments by standing order you need to contact your bank to stop any further payments.

If you are a customer with an unsecured loan:

If you have not been notified of an account transfer then any balance outstanding on your loan has been unconditionally and irrevocably written off and accordingly no further payments need to be made by you in relation to your account. If you make payments by standing order you need to contact your bank to stop any further payments.

If you have an unsecured claim or refund due

If you have received a letter to advise you may have an unsecured claim and / or refund due and you need further information please call 0161 333 2729.

- Information for all Trade Creditors

If you believe you are a creditor of LSF or LSB, and have received no correspondence to date, please complete and forward the relevant company Proof of Debt form to London Scottish (in Administration) c/o Ernst & Young LLP, 100 Barbirolli Square, Manchester, M2 3EY.

LSB Trade Creditor Proof of Debt form

LSF Trade Creditor Proof of Debt form

- Complaints

Whilst the Companies have continued to address complaints during the Administrations of the Companies, the process of winding down the Companies is now underway.

The FCA (Financial Conduct Authority) has confirmed that from 01 April 2015 the Companies no longer have to deal with complaints under FCA DISP rules.

From 01 April 2015, correspondence should be addressed as outlined below.

PPI Complaint – Unsecured loan incepted prior to 14 January 2005

Where the unsecured loan was incepted prior to 14 January 2005, you will need to prove that you or your client is owed money by LSF and their claim will then be adjudicated in accordance with the Insolvency Rules 1986 (not FCA DISP rules). You will need to prove your or your client’s claim from documentation already held by you or your client.

In such cases, please address your correspondence to London Scottish Finance Ltd (in Administration), c/o Ernst & Young LLP, 100 Barbirolli Square, Manchester, M2 3EY. However, please note that when the final date for proving a non-preferential claim has passed, no further claims will be admitted for dividends. The Joint Administrators expect that date to be in Q3 of 2015 and past that date no claims will be reviewed.

Please note that at present we are not agreeing any creditor claims for dividend purposes for any PPI claims where the loan was incepted prior to 14 January 2015. This is while a matter is resolved with the Financial Ombudsman Service as to who they consider responsible for the mis-selling of LSF PPI sold prior to 14 January 2005. However, we will continue to review claims while the matter is being considered.

PPI Complaint – Unsecured loan incepted from 14 January 2005

Where the unsecured loan was incepted from 14 January 2005 onwards, which was the date the Financial Services Authority took on responsibility for regulating the selling of general insurance and the introduction of the Insurance Conduct of Business, your or your client’s complaint should be forwarded to the Financial Services Compensation Scheme (‘FSCS’) to address.

The FSCS can be contacted at Financial Services Compensation Scheme, 10th Floor Beaufort House, 15 St Botolph Street, London, EC3A 7QU, by telephone on 0800 678 1100 or 0207 741 4100 or by email via enquiries@fscs.org.uk.

PPI Complaint – Secured loan

Where you or your client has been notified by letter that their secured loan account has been sold to Britannica II S.à r.l., acting in the name and on behalf of its compartment Templeton (‘Templeton’), their PPI complaint correspondence should be addressed to Target Servicing Limited, PO Box 903, Newport, NP20 9NR.

Where the secured loan has not been sold to Templeton, please follow the processes for PPI Complaint for unsecured loans, as above.

PPI Complaint - Mortgages

If the account relates to a mortgage (i.e. not a secured loan and where the account number is in the format 117xxxxxx), no PPI was sold with any mortgage funded by LSB. All mortgages would have been sold via a broker and we hold no information to determine if PPI was sold separately by the broker in these cases. As such, you should contact the broker originally involved in the sale of the mortgage.

Non PPI Complaint - Accounts sold to Templeton

Where the borrower has been notified by letter that their mortgage account or secured loan has been sold to Templeton, your complaint correspondence should be addressed to Target Servicing Limited, PO Box 903, Newport, NP20 9NR.

Non PPI Complaint – All other accounts

If the borrower believes they have a claim against LSB or LSF, you will need to prove that you or your client is owed money by LSB or LSF and their claim will then be adjudicated in accordance with the Insolvency Rules 1986 (not FCA DISP rules). You will need to prove their claim from documentation already held by the client.

In such cases, please address your correspondence to London Scottish Bank plc (in Administration), c/o Ernst & Young, 100 Barbirolli Square, Manchester, M2 3EY. However, please note that when the final date for proving a non-preferential claim has passed, no further claims will be admitted for dividends. The Joint Administrators expect that date to be in Q3 of 2015 and past that date no claims will be reviewed.

Proving a Claim

Below is a suggested list of requirements to be provided to the Joint Administrators in order for a claim to be adjudicated in accordance with the Insolvency Rules 1986:

  • For a secured or an unsecured loan, an incepted copy of the credit agreement (i.e. a version signed by both the borrower(s) and a representative from LSF). Please note that an advanced copy of a credit agreement is not sufficient proof as there is no indication from the advanced copy that the loan was later incepted.

  • OR

  • For a mortgage, a copy of the mortgage offer signed by the borrower(s)

  • PLUS

  • Proof of all payments made by the borrower(s) either in the form of a statement of account previously supplied by LSB / LSF or other proof of payment evidence such as bank statements

  • Details of the claim – covering the reasons for the claim, the amount of the claim and how the amount has been calculated

  • A completed Proof of Debt form for the relevant company (LSB or LSF).

LSB Proof of Debt form

LSF Proof of Debt form


Margaret Mills, Tom Jack and Simon Allport
Joint Administrators of LSB

Simon Allport and Tom Jack
Joint Administrators of LSF


The Institute of Chartered Accountants in England and Wales authorises Margaret Elizabeth Mills, Thomas Andrew Jack and Simon Allport to act as Insolvency Practitioners under section 390(2)(a) of the Insolvency Act 1986.

The affairs, business and property of LSB are being managed by the Joint Administrators, M E Mills, T A Jack and S Allport. The Joint Administrators act as agents of LSB only and without personal liability.

The affairs, business and property of LSF are being managed by the Joint Administrators T A Jack and S Allport. The Joint Administrators act as agents of LSF only and without personal liability.